Customer Service, Returns and Shipping
FREE SHIPPING on All orders over $100
We are offering FREE USPS First class shipping on all orders shipped within the USA. If you wish, you may choose other expedided shipping methods at an extra charge if you need to get your jewelry faster.
Satisfaction Guaranteed Returns
If you are not satisfied with your jewelry, you may send it back to us for a full refund within 14 Days from when you recieve it. If you wish to return a Gold Chain, you may send it back to us for a refund or exchange within 7 days from when you receive it. Please follow the directions on the packing slip that came in your package for full return instructions. If you received your order in two separate packages, each item may need to be shipped back to a different address.
Tracking Your Order
Of course, you'll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That's why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add firstname.lastname@example.org to your Email Address Book to ensure that our emails make it into your inbox.
Processing Your Order
Once we get your order, we take care of it right away so you can get your jewelry ASAP! All PriceRock orders are usually processed within one to two business days, and then shipped to you immediately, according to your preferred method of shipping.. Note: If the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval. All shipping fees are in USD.
Shipping Your Order
Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed. But don't worry, your credit card will not be charged until the order has been shipped. Of course rings and customized orders may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect. For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses. You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.
APO & FPO Locations
Your order will be shipped via USPS Priority Mail® and guaranteed to arrive to APO & FPO processing centre within 3 to 5 business days. From the point your package reaches the processing centre, delivery to you will depend on military postal service.