Store Policies

Security and Safety Questions
Is it safe to buy a diamond over the Internet?
Is it safe to mail a diamond?

Shipping, Ordering and Return Questions
What are my payment options?
What are my shipping options?
What is your refund policy?
How long does it take to get my order?
What if I don't get my order in the standard time frame?
How do I check the status of my order?

Diamond/Jewelry Questions
What's a karat? What's the difference between karat and carat?
What are the 4Cs?
Why is 14K gold more valuable than 10K?
What do the markings on the back of my jewelry mean?
Why do similar pieces of jewelry have such different prices?
What's the best way to care for and clean a diamond?
What's the best way to care for and clean gold jewelry?



Security and Safety Questions

Is it safe to buy a diamond over the Internet?
Yes. Pricerock.com uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a diamond from Pricerock.com is the fun, worry-free experience shopping online should be.

(To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that your information is protected. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment.)

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Is it safe to mail a diamond?
Since we ship our diamonds by carriers like FedEx and UPS, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.

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Shipping,Ordering and Return Questions:

What are my payment options?
You may pay for your Pricerock.com order with a Visa, MasterCard, Discover or American Express card as well as by personal check, money order, cashier's check, certified bank check, or wire transfer.

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What are my shipping options?
Pricerock.com is proud to offer Standard, and Priority Mail on all orders. All orders over $100 ship free.

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What is your refund policy?

We are very sorry that we do not accept any returns. Most of the items that we sell will not be defective and will be exactly the same item that you have purchased. In case you have received a completely different item with respect to size or weight then please call our customer service within 7 days counted from the day you receive the item and we will refund you the difference in the amount but we do not accept the returned item back for the full refund.

If you have received an item which is defective, then please contact our customer service line within 7 days counted from the day you receive your item.  We will authorize to have the item fixed by a local jeweler in your area and pay for the costs of repair.

If you do not contact us within 7 days counted from the day you receive your order then we will not be able to help you in any ways.

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How long does it take to get my order?
Pricerock.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1 to 2 business days. Special and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

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What if I don't get my order in the standard time frame?
If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department.

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How do I check the status of my order?
To check the status of your order, simply call check the Customer Service page and enter your order number.

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Diamond/Jewelry Questions:

What's a karat? What's the difference between karat and carat?
Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on.

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What are the 4Cs?
Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the geometric relationship of the facets of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size).

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Why is 14K gold more valuable than 10K?
14 Karat gold is more pure, meaning it contains a higher percentage of gold. 10K gold contains a lower percentage of gold but is very durable.

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What do the markings on the back of my jewelry mean?
If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on.

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Why do similar pieces of jewelry have such different prices?
There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

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What's the best way to care for and clean a diamond?
Here are some general guidelines for caring for and cleaning your diamonds:

Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach.

The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

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What's the best way to care for and clean gold jewelry?
Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

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